How do returns work?
You can raise a request to return your items with these simple steps:
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your HX account.
Returns is a scheme in terms of which the option of exchange, replacement and/ or refund is offered to the Customer.
If the Customer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller.
All products listed under a particular category may not have the same returns policy. Do refer to the respective product's exact applicable return policy on the product page.
This Return Policy covers the Customer against ‘damaged’, ‘defective’ and ‘not as described’ products - for both, brand new and refurbished segments.
The return Policy is 10 days duration with possible return modes of Refund, replacement or exchange based on the product.
For all products, the policy on the product page shall prevail over the general returns policy.
The exchange and replacement will be subject to availability of the stock.
No Return Categories- Products in this category are not returnable due to their nature or other reasons.
For products which require installation, returns shall be eligible only when such products are installed by the seller’s authorized personnel.
In order to help you resolve issues with the product, the seller’s authorised personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
For any other issues with the product you may contact HX customer care at email@example.com
During pick-up, the product will be checked for the following conditions:
IMEI/ name/ image/ brand/ serial number will be matched.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled.
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/ box should be undamaged.
The damage conditions for the refurbished products shall be as provided on the product page.
The field executive will refuse to accept a return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Below sets forth the terms of the warranty provided for qualifying products purchased online on www.hyperxchange.com or from hyperXchange authorized retail stores is provided by Yibeal Tradex Private Limited (the “Company”) to the first purchaser of the product who is invoiced by the Company (the “Customer”) on hyperXchange.
The Company warrants that the refurbished product, except for (free) bundled accessories, which were delivered together with the Refurbished Product (if applicable), to be free from defects in workmanship and materials for a period of Twelve (12) months from the date of purchase. Refurbished products are covered under a parts and labor repair or buffer exchange warranty for hardware, manufacturing, and/or power related issues (excluding power surges and/or electrical spikes). If the refurbished product fails during normal and proper use within the warranty period the Company will, at the Company’s discretion, repair or replace the product using new or refurbished parts that are equivalent in performance and reliability. Refurbished products feature internal components that are not end user replaceable and therefore are warranted in the same manner as the complete unit.
Exclusions and Limitations of Liability
This warranty will not cover the following damages, as determined by our service center personnel:
The warranty may be voided under the following conditions as determined by our service center personnel:
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND THE COMPANY SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND THE COMPANY’S SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. THE COMPANY’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE THE CUSTOMER HAS PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL COMPANY WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. THE COMPANY IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY THE CUSTOMER FOR A THIRD PARTY.
The Company is not responsible for
Refurbished Return Merchandise Authorization Service Terms
During the Limited Warranty Period as stated above, the Company will, at its sole discretion, repair or replace any defective component. All spare parts or modules removed under this limited warranty period become the property of the Company. The terms and conditions of this Limited Warranty constitute the complete and exclusive warranty agreement between you and the Company for the product and supersede any prior agreement or representations made in any Company sales document, literature or advice that may be provided to the customer by any Company representative in connection with the customer’s purchase of the product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized Company representative.
If Service is required:
Returning your product to the Company during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Company reserves the right to check the validity of your warranty and your request for warranty service. Neither the Company, the Company’s service centers, the Company’s authorized service providers, nor the Company’s authorized product resellers are responsible for any of the Customer’s confidential, proprietary or personal information contained in the product which the Customer returns to the Company for any reason. The Customer should remove all such information from the product prior to its return. The Company is not responsible for damage or loss of any personal data, programs, or removable storage media. The Company is not responsible for the restoration or reinstallation of any data or programs other than software installed by the Company when the product was manufactured.
Before contacting the Company:
When preparing your product for shipment to the Company, you will need to observe the following:
The Company reserves the right to change the terms and conditions of the warranty by providing notice through at least one of the following methods: Mail, Email, Telephone, the Company’s website.